According to a Harvard business study, customers with positive experiences spend 140% more compared to those who have negative customer experiences. That means that having field service software that can improve the users experience and make processes simpler, will no doubt increase profits.
The key to good software is continual improvement, which in turn creates happy customers. The OPOC team are constantly searching for new ideas and techniques to help them achieve a best-in-class service. One of our priorities is to obtain feedback from all our users, so we can improve the OPOC service.
We are happy to release our new OPOC app 4.3 which has some great new features. Available now on the Android and Apple App Store.
New RFI features:
- Video - Field agents can take video from their mobile and the footage can automatically stream to the control centre, allowing the administrator to see first hand what the field agent is seeing.
- Geo Location - Field agents can choose to geo stamp any location, collecting the exact coordinates of any position.
User improvement features:
- Directions - Field agents can now click a map icon when viewing a job and the OPOC app will display a map and directions from their current location to the job destination.
- Quick Connect - when viewing a job, a field agent may have a quick question which needs an urgent answer. Now the user can just click the phone/mail icon and be put in direct contact with their customer.
