In the world of retail display installations, precision, efficiency and effective project management are paramount. Meet SJH Retail Installations, a key player in this industry, specialising in everything from in-store fixtures to brand showcases.
SJH is one-stop solution for retail display, offering design, value engineering and manufacturing. Over the past 13 years, the company has grown rapidly and when the time came for a more robust reporting and project management system, SJH turned to OPOC.
The Challenge
With an ever-increasing volume of projects for a leading UK electrical retailer, SJH faced a daunting task – how to streamline project reporting, track installation progress and manage the often-intricate branded reports and snagging. This situation prompted SJH to search for a game-changing solution.
The Swift Implementation
Enter OPOC, a field management and installation reporting software that would change the way SJH operated. The implementation was fast paced, as SJH needed to adapt quickly to meet their clients' needs. Since August 2023, SJH has completed a staggering 1,271 reports on OPOC.
These reports encompassed product surveys, display updates, graphic refreshes and full display installations. OPOC didn't just provide software; it supported SJH through training, employee and subcontractor setups, and shared invaluable tips and tricks on optimising use of the software.
Additionally, OPOC introduced a display ticketing system aimed at streamlining the sequence of events from recognising to resolving an issue. Staff can log maintenance requirements quickly and easily, allowing for speedy and efficient resolution of any issues.
The Goals
SJH's primary goal was to streamline its internal processes and offer an enhanced level of reporting to its clients. The fast-paced nature of the company’s work required a solution that could keep up with the dynamic project management requirements.
Overcoming Challenges
Change is rarely easy, especially within a company. However, OPOC, with its friendly support and guidance for both the field and office teams, managed to make the transition a welcome one. In fact, the SJH teams now prefer the new system over previous methods.
How OPOC Transformed Operations
The OPOC system boasts various features that have completely transformed SJH’s operations. For example:
Real-time reporting
OPOC allows SJH to access real-time reports directly from the field. On-site teams can enter information directly into the system, accurately and on time. Project managers can access a complete status report for every project and its sub-tasks in an instant.
Bespoke questionnaires
The OPOC system allows the creation of customisable questionnaires to ensure nothing is overlooked on-site. The mobile form builder allows you to create re-useable forms across multiple locations or create complex, site-specific forms.
Geolocation checks
With OPOC’s mapping tool, project managers can see who is on-site, when they arrived and what they are working on without the need to check in by phone. A GPS tagging function makes sure jobs are completed in the correct location.
Image-led sign off
OPOC’s image function allows field teams to share updates, photos and videos, as well as key documents such as statement of works, risk assessments, assembly instructions or plannograms. SJH can provide its clients with comprehensive sign-off reports.
Issue resolution
The issue tracking feature empowers SJH to stay on top of any challenges that arise and discuss these issues with its clients for swift resolutions. OPOC software also provides instant visibility of any recurring issues, so they can be identified and rectified quickly.
The Results
Due to the volume of visits scheduled in the last few months, SJH Retail Installations couldn't have done it without OPOC. The software allowed its teams to manage projects more efficiently, saving time and reducing stress. The company remained on top of all projects, used its resources efficiently, and delivered 'right first time' for its clients. The one-click reporting feature streamlined client updates and received positive feedback.
Measurable Benefits
In just three months of using OPOC, SJH saved significant administrative time that was previously spent chasing field teams for reports and photos. Manual sign-off reports for its brands became a thing of the past.
The Client's Perspective
"OPOC was implemented at the right time for us and has played an important role in SJH's success this peak. The project reporting has helped the office teams stay on top of every detail, and the easy-to-use app has kept the field teams on track to deliver right first time."
Future Plans
SJH Retail Installations plans to expand the use of OPOC across all clients starting from January 2024, highlighting its confidence in the software's ability to meet its diverse project management needs.
This case study exemplifies the power of technology in revolutionising the way businesses operate. OPOC transformed SJH Retail Installations' project management, delivering efficiency, accuracy and client satisfaction in a dynamic and fast-paced industry. It's a testament to the positive impact that the right software solution can have on a business's success.
